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 1 
 on: October 25, 2017, 07:19:33 AM 
Started by msobleskie - Last post by msobleskie



If you receive the above dialog when attempting to run RangerFlex, the steps to resolve this issue are as follows:

1. Unplug the device from the computer
2. Uninstall all Ranger Components:
How Do I Uninstall All Ranger Components?

3. Update Windows.
  a. This can be done by navigating to the Windows button in the bottom left of your display and clicking it.
  b. Type "Windows Update" and click the matching link or the "Check for Updates" button.
  c. Check for updates in the displayed dialog. This process may take a while and require a restart.

4. Once Windows has been successfully updated and restarted, reinstall your RangerFor[OEM-Make-Model] installer.

5. Plug the scanner back into the computer.

6. Start RangerFlex or the Ranger-based application.

If there are any further problems, ensure that all Windows updates were installed. If this is the case, then please send logs to support@sbullet.com

How do I capture and send a Ranger log to technical support?


 2 
 on: October 25, 2017, 07:04:50 AM 
Started by msobleskie - Last post by msobleskie


Close all Ranger-based applications before following these steps.

On 64-bit Systems:
1. In C:\Program Files(x86)\Silver Bullet Technology\Ranger\Scanner Plug-ins\[OEM-Make-Model], double-click on the "Uninstaller.exe".
2. Follow the prompts until you see "[OEM-Make-Model] (Ranger plug-in) was successfully removed from your computer" then press "OK".
3. Repeat steps 1-2 for all plug-ins installed.
4. Navigate up to the C:\Program Files(x86)\Silver Bullet Technology\Ranger folder.
5. Double-click on the "Ranger Uninstall.exe".
6. Follow the prompts until you see "Ranger was successfully removed from your computer" then press "OK".
7. On the bottom left of your display, there will either be a text box that says "Type here to search" or you will need to click the Windows button first.
8. Type in "Add or Remove Programs" and click the link that shows up matching this name.
9. Search through this list for "Ranger" and all Ranger products should be removed.
OEM-Specific Driver File Removal
10. Some installers will not remove OEM API-specific components in an effort to not disrupt usage of any other products other than Ranger. If this is the case, and you would like to remove them, search this list for the specific OEM-specific components. The company name will match the specific OEM, even if the application does not make it clear. (the prime example would be TellerScan which is a DigitalCheck product).


On 32-bit Systems:
1. In C:\Program Files\Silver Bullet Technology\Ranger\Scanner Plug-ins\[OEM-Make-Model], double-click on the "Uninstaller.exe".
2. Follow the prompts until you see "[OEM-Make-Model] (Ranger plug-in) was successfully removed from your computer" then press "OK".
3. Repeat steps 1-2 for all plug-ins installed.
4. Navigate up to the C:\Program Files\Silver Bullet Technology\Ranger folder.
5. Double-click on the "Ranger Uninstall.exe".
6. Follow the prompts until you see "Ranger was successfully removed from your computer" then press "OK".
7. On the bottom left of your display, there will either be a text box that says "Type here to search" or you will need to click the Windows button first.
8. Type in "Add or Remove Programs" and click the link that shows up matching this name.
9. Search through this list for "Ranger" and all Ranger products should be removed.
OEM-Specific Driver File Removal
10. Some installers will not remove OEM API-specific components in an effort to not disrupt usage of any other products other than Ranger. If this is the case, and you would like to remove them, search this list for the specific OEM-specific components. The company name will match the specific OEM, even if the application does not make it clear. (the prime example would be TellerScan which is a DigitalCheck product).

 3 
 on: September 05, 2017, 11:25:55 AM 
Started by zbuffett - Last post by zbuffett
This topic has been moved to Canon Check Scanners.

http://www.sbulletsupport.com/forum/index.php?topic=76.0



Ranger® - The universal check scanner interface
Copyright © 2009 Silver Bullet Technology
www.sbullet.com

 4 
 on: August 25, 2017, 11:16:34 AM 
Started by ForumAdmin - Last post by msobleskie
Note: This only works for versions of Ranger 4.4 and lower. For 4.5 and above, please utilize the instructions in the preceding post.

How can I tell what version of Ranger I am using?

Here is what Bloodhound looks like


Here are the steps to capture and send a Ranger log to Silver Bullet technical support.

Steps to enable Ranger logging:

1.  Exit all Ranger-based programs
2.  Exit Bloodhound (if running)
3.  Start the "Ranger Log Options Editor" program
       (Start - All Programs - Ranger - Tools - Ranger Log Options Editor)
          or
       (Start - All Programs - Silver Bullet Technology - Ranger - Tools - Ranger Log Options Editor)
4.  Ensure that "Ranger Log Enabled" is checked
5.  Click "Default" button
6.  Click "Ok" button

Capture the behavior in question:

1.  Start Bloodhound
       (Start - All Programs - Ranger - Tools - Bloodhound)
          or
       (Start - All Programs - Silver Bullet Technology - Ranger - Tools - SBT Log Viewer)
2.  (Optional) Click 'Clear' button to erase the old log.
3.  Start the Ranger-based program.
4.  Reproduce the issue/behavior in question.
5.  In Bloodhound press the Refresh button

Steps to send a log to Silver Bullet:

1.  In Bloodhound, select "File - Save log as" menu option.
2.  Save the log file (please do not use a .txt extension).
3.  Send an email to support@sbullet.com that includes:
     a.  Name, company, location*
     b.  Ranger log file save above*
     c.  Detailed description of the issue*
     d.  Which Ranger call is not working as documented
     e.  Describe the physical situation that led to the problem
     f.  GenericOptions.ini and <driver>Options.ini

Ranger® - The universal check scanner interface
Copyright © 2017 Silver Bullet Technology
www.sbullet.com

 5 
 on: July 27, 2017, 09:09:04 AM 
Started by zbuffett - Last post by zbuffett
Sometimes Canon transports will deny connections. The is usually caused by the following:

  • an application closed without shutting down its connection to the scanner properly
  • an unrecoverable error occurs



If rebooting the workstation is insufficient to allow a connection, following steps will reset the scanner:

1. Close all scanning applications.

2. Power down the scanner.

3. Disconnect the scanner from the workstation.

4. Disconnect the scanner from its power supply (preferably for at least 30 seconds).

5. Restart the workstation.

6. Reconnect the scanner to its power supply and turn on.

7. Wait for the scanner to run through its power up cycle.

8. Reconnect the scanner to the workstation.


Ranger® - The universal check scanner interface
Copyright © 2017 Silver Bullet Technology
www.sbullet.com

 6 
 on: July 14, 2017, 11:19:06 AM 
Started by Frank Palmasani - Last post by Frank Palmasani
In most cases, Ranger should be unlocked before installation of Ranger Remote:

  1. Install Ranger by running the Ranger installer

  2. Unlock Ranger using RangerFlex. Reference the following link for unlocking Ranger:

    How do I unlock my Ranger software?

  3. Verify successful unlock by connecting to a scanner with RangerFlex

  4. Close all software using Ranger

  5. Install Ranger Remote by running the Ranger Remote installer

  6. Verify successful installation and unlock by connecting to a scanner using the Ranger Remote demo application.

    The Ranger Remote demo application, "RangerImageFromBase64.html" can be found at:
    C:\Program Files (x86)\Silver Bullet Technology\Ranger\Ranger Remote\Demo





In some cases, Ranger and Ranger Remote will be installed without opportunity to unlock before Ranger Remote installation:

  1. Verify that any application using Ranger/Ranger Remote is closed

  2. Unlock Ranger using RangerFlex. Reference the following link for unlocking Ranger:

    How do I unlock my Ranger software?

  3. Verify successful unlock by connecting to a scanner with RangerFlex

  4. Close all software using Ranger

  5. Verify successful installation and unlock by connecting to a scanner using the Ranger Remote demo application.

    The Ranger Remote demo application, "RangerImageFromBase64.html" can be found at:
    C:\Program Files (x86)\Silver Bullet Technology\Ranger\Ranger Remote\Demo




If you are still experiencing licensing issues after following the above steps, please contact us at technical support or at support@sbullet.com

When contacting us for licensing issues, please provide us with the following information:
  • Ranger and Ranger Remote version
  • OS information
  • Detailed, numbered steps that you have taken to try and unlock your product
  • Product Key (E.g. "1234-5678-0000-abcd-9101-xyz1-a")
Ranger® - The universal check scanner interface
Copyright © 2017 Silver Bullet Technology
www.sbullet.com

 7 
 on: June 22, 2017, 03:23:54 PM 
Started by zbuffett - Last post by zbuffett
Annual software maintenance covers:

  • upgrades
  • bug-fixes
  • technical support

If the maintenance is not current then the license is ineligible.

If the maintenance is not paid and the license holder needs any of the above, then a new license must be purchased.

Ranger® - The universal check scanner interface
Copyright © 2011 Silver Bullet Technology
www.sbullet.com

 8 
 on: June 15, 2017, 01:47:58 PM 
Started by Frank Palmasani - Last post by Frank Palmasani
If Ranger Remote is set to connect using WSS, FireFox will fail if the SSL Certificates (installed during Ranger Remote installation) are not installed properly within FireFox.
FireFox does not use the Microsoft Cert Store like Edge, I.E., or Chrome. SSL Certificates must be imported to the browser directly. This is done by the Ranger Remote installer.

If FireFox was installed after Ranger Remote was installed, the SSL Certificates will not be installed into the FireFox browser.

To verify your Silver Bullet certificates are properly installed, check the FireFox Certificate Manager:

1) Open FireFox

2) Go to "Options"

3) Go to the "Advanced" tab

4) Click "View Certificates"

5) Scroll down until you find the  "Silver Bullet Technology, Inc." section

6) Under this section, the certificate name will be "www.sbullet.com"


If this entry is not visible, please stop and exit all instances of Ranger Remote and re-run the installer. Re-running the installer will install the Silver Bullet certificates into FireFox.

If rerunning the installer does not resolve the issue, please contact Silver Bullet support at support@sbullet.com.

 9 
 on: June 14, 2017, 01:21:37 PM 
Started by msobleskie - Last post by msobleskie
These instructions are for the CR-120/CR-150 Network-Enabled Scanners.

In the DriverOptions.ini for the CR-120 or CR-150 file, typically named "Canon-CR120CR150.ini", set the following option:

[EthernetConfig]
ScannerIpAddress=XXX.XXX.XXX.XX

Where the X's are the Scanner's IP address.


See also:
How Do I Determine the IP Address of the Canon Scanner?
Where are the Ranger INI files located?

Ranger® - The universal check scanner interface
Copyright © 2017 Silver Bullet Technology
www.sbullet.com

 10 
 on: June 14, 2017, 01:19:38 PM 
Started by msobleskie - Last post by msobleskie
These instructions are for the CR-120/CR-150 Network-Enabled Scanners.

1. Once the network-capable scanner is installed and any firmware updates provided by Canon for the network-capable scanner have been installed properly, connect the scanner via USB to the target system.

2. Once the drivers have been installed, go to "Devices and Printers" on your system under Control Panel.

3. At this point, you should see either the "CANON CR-120" or "CANON CR-150". On whichever you see, right-click and select "Scan Properties". This requires administrator privileges on the system.

4. A "CANON [CR-120 or CR-150] USB Properties" Window should be displayed. This may take longer than expected.

5. On the "Maintenance" tab, there will an IP Address listed.

6. Once you have this number, you should be able to adjust settings to allow connection to the device.

See also How Do I Configure Ranger to Connect to a Canon Ethernet Scanner?

See also:
How Do I Configure Ranger to Connect to a Canon Ethernet Scanner?
Ranger® - The universal check scanner interface
Copyright © 2017 Silver Bullet Technology
www.sbullet.com

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