How do I properly unlock Ranger when using Ranger Remote?

Started by fpalmasani, July 14, 2017, 12:19:06 PM

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fpalmasani

In most cases, Ranger should be unlocked before installation of Ranger Remote:

  
1. Install Ranger by running the Ranger installer

  
2. Unlock Ranger using RangerFlex. Reference the following link for unlocking Ranger:

    



  
3. Verify successful unlock by connecting to a scanner with RangerFlex

  
4. Close all software using Ranger

  
5. Install Ranger Remote by running the Ranger Remote installer

  
6. Verify successful installation and unlock by connecting to a scanner using the Ranger Remote demo application.

    
The Ranger Remote demo application, "RangerImageFromBase64.html" can be found at:
    
C:\Program Files (x86)\Silver Bullet Technology\Ranger\Ranger Remote\Demo






In some cases, Ranger and Ranger Remote will be installed without opportunity to unlock before Ranger Remote installation:

  
1. Verify that any application using Ranger/Ranger Remote is closed

  
2. Unlock Ranger using RangerFlex. Reference the following link for unlocking Ranger:

    



  
3. Verify successful unlock by connecting to a scanner with RangerFlex

  
4. Close all software using Ranger

  
5. Verify successful installation and unlock by connecting to a scanner using the Ranger Remote demo application.

    
The Ranger Remote demo application, "RangerImageFromBase64.html" can be found at:
    
C:\Program Files (x86)\Silver Bullet Technology\Ranger\Ranger Remote\Demo





If you are still experiencing licensing issues after following the above steps, please contact us at technical support or at support@sbullet.com

When contacting us for licensing issues, please provide us with the following information:

  • Ranger and Ranger Remote version
  • OS information
  • Detailed, numbered steps that you have taken to try and unlock your product
  • Product Key (E.g. "1234-5678-0000-abcd-9101-xyz1-a")





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