1. Create the "
ctstrace" folder in the following path:
C:\Program Files\Silver Bullet Technology\Ranger\Scanner Plug-ins\[scanner model] Note:
"
Program Files" becomes "
Program Files (x86)" on 64bit versions of Windows.
Be sure to replace
[scanner model] with the appropriate folder name.
2. After running the application a "Lsapitrace.txt" file will be created in the new folder. This is the log file. Please send this file to support.
Example:
C:\Program Files\Silver Bullet Technology\Ranger\Scanner Plug-ins\[scanner model]\ctstrace\Lsapitrace.txt