Here are the steps to capture and send a Ranger log to Silver Bullet technical support.
Steps to enable Ranger logging:1. Ranger Remote Log Viewer is enabled on install.
Capture the behavior in question:1. Start Ranger Remote Log Viewer
(Right-click Ranger Remote tray icon - Show Log Viewer)
or
(Start - Search for "Ranger Remote Log Viewer")
or
(Start - All Programs - Silver Bullet Technology - Ranger - RangerRemote - Ranger Remote Log Viewer)
2. (Optional) Click 'Clear' button to erase the old log.
3. Ensure that Ranger Remote is started.
4. Start the Ranger Remote-based application.
5. Reproduce the issue/behavior in question.
6. In Ranger Remote Log Viewer press the Refresh button.
Steps to send a log to Silver Bullet:1. In Ranger Remote Log Viewer, select "File - Save log as" menu option.
2. Save the log file (please do not use a .txt extension).
3. Send an email to support@sbullet.com that includes:
a. Name, company, location*
b. Ranger Remote log file saved above*
c. Detailed description of the issue*
d. Which Ranger Remote call is not working as documented
e. Describe the physical situation that led to the problem
f. GenericOptions.ini and <driver>Options.ini
Also see: