In most cases, Ranger should be unlocked before installation of Ranger Remote:
1. Install Ranger by running the Ranger installer
2. Unlock Ranger using RangerFlex. Reference the following link for unlocking Ranger:
3. Verify successful unlock by connecting to a scanner with RangerFlex
4. Close all software using Ranger
5. Install Ranger Remote by running the Ranger Remote installer
6. Verify successful installation and unlock by connecting to a scanner using the Ranger Remote demo application.
The Ranger Remote demo application, "RangerImageFromBase64.html" can be found at:
C:\Program Files (x86)\Silver Bullet Technology\Ranger\Ranger Remote\Demo
In some cases, Ranger and Ranger Remote will be installed without opportunity to unlock before Ranger Remote installation:
1. Verify that any application using Ranger/Ranger Remote is closed
2. Unlock Ranger using RangerFlex. Reference the following link for unlocking Ranger:
3. Verify successful unlock by connecting to a scanner with RangerFlex
4. Close all software using Ranger
5. Verify successful installation and unlock by connecting to a scanner using the Ranger Remote demo application.
The Ranger Remote demo application, "RangerImageFromBase64.html" can be found at:
C:\Program Files (x86)\Silver Bullet Technology\Ranger\Ranger Remote\Demo
If you are still experiencing licensing issues after following the above steps, please contact us at technical support (http://sbullet.com/technical-support) or at support@sbullet.com
When contacting us for licensing issues, please provide us with the following information:
- Ranger and Ranger Remote version
- OS information
- Detailed, numbered steps that you have taken to try and unlock your product
- Product Key (E.g. "1234-5678-0000-abcd-9101-xyz1-a")