The first step is to determine whether this is a problem with Ranger or not. See this article: "How can I determine if I found a Ranger bug? (http://www.sbulletsupport.com/forum/index.php?topic=206.0)"
If the bug appears to be related to Ranger after following steps describes in the article above, please follow these steps:
1. Reproduce the problem.
2. Send an email to support@sbullet.com and include:
a. The steps required to reproduce the problem.
b. Attach a Ranger log of the problem. See "How do I capture and send a Ranger log to technical support?" (http://www.sbulletsupport.com/forum/index.php?topic=11.0)
c. For an email subject use:
[your company name]; Ranger for [scanner type]: [a brief problem description] Example Subject: "ACME; Ranger for Panini: Scanner does not feed when StartFeeding() is called"
Our bug tracking system will reply with a tracking number. Please include this tracking number in the subject line of future email messages related to this problem.